Privacy Policy

This Privacy Policy explains how Visione Edge ("Visione Edge", "we", "us", or "our") collects, uses, and protects personal data when you visit our website and interact with our services. We are based in Costa Rica and process personal data in accordance with Costa Rica's Law No. 8968 on the Protection of Persons against the Processing of their Personal Data (Ley de Protección de la Persona frente al tratamiento de sus datos personales) and its regulations, overseen by the Agency for the Protection of the Data of the Inhabitants (PRODHAB).

1. Data controller

Visione Edge — legally Visione Edge S.A., registered in Alajuela, San Carlos, Costa Rica — is responsible for the personal data described in this policy. For any question about this policy or your personal data, contact us at info@visione-edge.com.

2. What data we collect

We collect only the data you choose to give us:

• Contact form: your full name and work email, and — optionally — your company, phone/WhatsApp number, your area of interest, and the message you write.
• Ask Visione chat: the messages you send to our on-site assistant, plus a randomly generated session identifier used to keep the conversation coherent. The assistant is powered by Visione Flow.
• Direct email: if you email us at info@visione-edge.com, we receive whatever you include.
• Booking a call: if you book a call, you provide your details through our scheduling provider (Cal.com), which handles that booking under its own privacy policy.

We do not use advertising or analytics cookies, tracking pixels, or third-party trackers. We do not build profiles of you, and we do not sell or rent your personal data — ever.

3. Why we use it

To respond to your inquiries and provide the information or demo you request; to schedule and hold calls you request; to operate the Ask Visione assistant so it can answer your questions; and to keep the site secure and working correctly. We rely on your consent — given when you submit a form, send a chat message, or email us — as the basis for processing.

4. Who we share it with

We share personal data only with service providers that help us operate, and only as needed:

• Visione Flow — powers the Ask Visione assistant and processes the chat messages you send.
• Cal.com — scheduling of calls you book.
• Amazon Web Services (AWS) — hosting and email-delivery infrastructure.

These providers act as our processors and are bound to use the data only to provide their service to us. We may also disclose data where required by law or to protect our rights. We never sell or share your information for others' marketing.

5. International processing

Some providers may process data on servers outside Costa Rica. Where that happens, we take reasonable steps to keep your data protected to a comparable standard.

6. How long we keep it

We keep contact and inquiry data only as long as needed to handle your request and the relationship that follows, then delete or anonymize it. Chat sessions are short-lived and are not used to identify you.

7. Your rights

Under Costa Rican law you have the rights of informational self-determination: to access your personal data, to have it rectified if inaccurate, to have it deleted or its processing cancelled, and to object to its processing. To exercise any of these, write to info@visione-edge.com; we respond within the timeframes set by law. You may also file a complaint with PRODHAB.

8. Security

We apply reasonable technical and organizational measures to protect your data against loss, misuse, or unauthorized access. No method of transmitting data over the internet is completely secure, but we work to protect your information.

9. Children

Our site and services are intended for businesses and professionals, not for children under 13, and we do not knowingly collect their data.

10. Changes to this policy

We may update this policy from time to time. The "Effective date" above reflects the latest version; material changes will be posted on this page.

11. Contact

Questions about this policy or your data: info@visione-edge.com.